Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trade direct eco store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tradedirectecostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality product, very fast shipping, highly recommend this nice and responsible store
I really liked the washcloth. She's cool! Nice one! Good stuff. Take it will not regret it. Externally as here in the photo, the size is necessary.
Excellent washcloth, really liked.
The order came quickly, took on the NP, washcloth is good, the skin does not shake, I recommend to buy. thanks to the store for the excellent work and good product
Washcloth came quickly. I have not tried to use it yet, but it looks and feels great. I'll try and unsubscribe.
The sponge is very cool, delicately and gently cleanses the skin, but I do not know if it is suitable for sensitive skin.
The store is happy. Description corresponds. Quickly sent.
Sponge OK although mialam hopes with bedzie ostrzejsza, after soaking is delicate
I feel like using it. The shipment won't take long.
Washcloth like a washcloth, one side is soft another hard. If you flip the handle, you can use on two sides.
Everything is correct
Ordered, quickly received. Quality is good. A little rough, you need to soak in the water, so that the fibers are softer.
arrived fast
Like all is well, the size of the palm, the size is good, in the hand is very convenient, it came super quickly to the RB less than a month. Quality is good, you can safely order
The goods came in 3 weeks. I tried it in the shower-it seems to me once for 5-then or break or paralon in the urine will start to stink with cheese.
It came in 23 days .... on one side soft, another fire .... but the size is a little too small .... otherwise
Paid 14.12.20, came 29.12.20, the sponge is sewn qualitatively, a good size. Very satisfied! After use, I will add a review. Dear Seller! Thank you for the quality goods and fast delivery!
Delivery month by new mail. Washcloth looks good. I'll check in and add a review
Ordered 25/09/20, received 15/10/20. The parcel and the goods came in perfect order. Product description exact. Washcloth is executed qualitatively, but something in it is not thought out, washing is uncomfortable. I do not recommend the product. I did not have to communicate with the store.