Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trade direct eco store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tradedirectecostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
Бомба
The item arrived.
Conform to photos
And we lost $ Give Al and restart bushel was waiting for the the middle one is behind a month off and then a few weeks behind or single price more have been four key ㅋ ㅋ ㅋ ㅋ shipping really is slow in set oil genuine far shipping in China best either forget slashing. wont eat until it wont think I am ten help!! Very Just lover waiting is just 꾹 yea auction'm ^^
slow shipping but it came. aatisfied with item.
хорошая вещь, удобная. но шло очень долго, 3 месяца!!! я думала,что не получу уже. не отслеживалась. я обратилась к продавцу, где заказ? но он меня проигнорировал, даже не ответил !!! наконец-то пришёл. стоит этих денег.
I ordered it in September 2020 and received it on 20 January 2021. I claimed it, and well. The truth is, it's been quite a surprise. In these times they run, you don't know who the responsibility is anymore. The product is very good, as described.
Perfect , very useful . thank you very much .
Thanks to the store, the best quality product!. It took a while but the important thing is that I come and it's good product. Thanks friends, I recommend the seller!.
It's been 90 days. Order is not delivered! Opened a dispute. Seller dispute accepted and money returned without AliExpress employee intervention. I think that he is a decent man and you can deal with him!!! Deserved 5 stars!
Same as the description, I arrive pretty fast and good presentation.
The article took a little time because of Christmas but it is coming whole. The quality looks OK. I recommend the store
Brush-just super! I really like it. Thank you for very fast delivery. I recommend it to everyone!
All right, big
Excellent brush, very quickly came
It was not tracked at all, 2 months went to Moscow, looks like a good silicone, a small truth, as a toy, but for this money will go
Perfect Ní
Didn't try yet, but looks alright
Complete with took up nearly month. Free shipping the patient is much needed.