Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trade direct eco store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tradedirectecostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very soft conform to the photo...
Waouh this wig is the top!! Best quality synthetic I recommend, thank you to the store!!!
Fast shipping. Order 25/01/ 2021 and receive 29/01/2021 Nice hair. It is very soft and has no smell that is great for me. But my baby boy looks at me wired when I wear it
For the price I am fun received in 1 week
I am very very happy with my order delivered very quickly I recommend very interesting that in the photo I have a big head but it suits me great thank you store I recommend
The hair is not all of the same length but of very good quality (not much mass)
This hair is great so far. No shedding. The lace is translucent & easy to work with & it doesn’t even look Synthetic I definitely recommend buying it & it’s great for the price.
One of my favorite wigs I've ever purchased! I will buying in one in every color it looks so natural and I couldn't be more pleased!!! This wig matches every vibe and it's really not that expensive. I especially love that it doesn't tangle easy and when it does brushing it is a breeze! Honestly you wont regret the buy!
I love this wig, its doesnt look like a synthetic blend at all. I would say its not meant to being worn everyday. I only pull this baby out when im going out. Its very soft and takes heat well. I also put mousse on it and i loveeeee how it gives it a wet & wavy look for about (20 mins) but when it dries from the mousse its still remains soft and not hard or crunchy which is great! The lace is perfect, its already pre-pluck so you do not have to do any customization to it but put foundation or a powder that matches your skin tone on the lace. Thats all i did! Nothing else. I recommend this wig.
I love this wig and the curl pattern. I have purchased twice it does get some tangle so I keep it moisturized.
Parfait, comme des cheveux humains. Je suis très heureuse.
Very beautiful I recommend
Whao… Bellissimaesattamente as description, quality high to be a synthetic wig!
The wig is pretty well packaged, beautiful color I am happy with my purchase and recommend this store. Delivery a was fast. Thank you
Superb, better than in the photo and looks natural
Wao really di never seen I recommend this wig. Girls this gorgeous soft as natural hair
I am very satisfied and fast shipping
I recommend it is great for the price
Superb hair thickness and natural effect I recommend