Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trade direct eco store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tradedirectecostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Went for a long time, more than a month. But came in excellent condition and in very good packing
Arrived very quickly. Solid packing. Delivered in a box. Very good quality
Very pretty. The handle is resin that mimics wood.
Impeccable, very nice and packaging, spectacular super well protected
The mug fully corresponds to the appearance in the picture. Packed securely. Thank you
amazing cup, i should order one more so amazing
Super the same as the pictures. Wydaję is however a little smaller. Well packed and fast delivery
Shipping fast packing also unsure. Just packing Styrofoam is too large, etc..
Отличная кружка, очень классно выглядит. Доехала в целости. Упаковка - защита на все случаи жизни.
пришла.
The mugs are absolutely beautiful! Perfectly match the description, the packaging was over the top. Thank You so much - I am really amazed. The product is top notch!
I bought FOUR of the different versions. They all came safe and are beautiful!!! Just as the images shown. I am grateful. Shipping is also crazy fast. One of the first to arrive when I ordered from about 7 other stores so I'm pretty happy about this service.
Nice mug, smaller than I thought but nice for a cup of tea.
Excellent cup. Good quality. It's like the description.
잘 받았습니다 이쁘고 맘에 드네요 나무가 살짝 깨진거 같은데 그냥 사용 합니다
смазал ручки с оливковым маслом, а так кружка классная
Many thanks to the store for the delivery. Goods received. Was very well packed, in the package there was a lot of пенополистирола, the packing was not afraid of water and falls. The mug is not heavy, it is convenient to hold in your hand. I recommend the goods and the seller.
The Cup is very cool and the wood is real wood. I ordered 2 and I got a broken one, but the store in an efficient and very kind way sent me another one for free. I'm happy with the service and the cups.
Very good packaging and beautiful mug. The wood is not neat, but I still like it.
Nice mug. Good volume. Looks Kraft and unusual. For photo sessions is straight cool. Yes, and enjoy it.
Fully corresponds to the description
The mug is heavy, all oiled with glaze, the bottom too. The handle is wooden, attached to the ceramic cross with glue. Packed all in a dense form of foam, as if the foam plate directly poured around the mug. Thank you to the store for such a responsible attitude!
I totally loved the product. looks exactly the same as advertised.
Good mug, nice work, well packed. It is obviously probably not worth the money, but I was high as kite shopping spree on Ali :-D So yes, not bad after all...only there could be an oversized one, like 0,5L - I would buy that for sure.
Really nice!