Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trade direct eco store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tradedirectecostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i'm a happy customer!! delivery and quality amazing!
the store is just the best. savings for are totally worth it
up to my expectations. looks cool
exceptionally great!
thanks! liked your
it's most likely the cheapest in an online store. happy with the order!
very quality and convenient, durable .. so basically 'm really very glad
It took me some time to compare with other similar offers, but now I'm completely sure I made a great deal.
Though I've hardly had this thing for a couple of days 2 weeks I'm quite contented with it. This was a good deal. I purchased it for my buddy. We were both excited with the quality of theitem. The purchased item actually came like a shot and I was quite glad. way outdid my wishes. I would categorically recommend this good. favor it so much I am already planning to purchase more.
Product is great, came very quickly. Recommend items and store!
Very happy with the ! Also very fast shipping!!
Fast and free shipping. Thank you very much!
The best thing about this item is its undeniably high quality
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
Matches the description in full. Gonna order another one soon
super ! not that expensive but the quality really good!
probably one of the best deals i made. thanks to the store!
the quality is fine, and the store is a great. recommend this
It was exactly what I ordered. thanks so much
another great order of ! no problems
as for my experience, is really worth ordering
The option of free shipping is everything. Amazing customer service. exactly as described.
With a discount, is the perfect purchase. Very happy with the store
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
Though I've merely had this good for a couple of days 2 weeks I'm quite pleased with it. This was a cost-effective deal. I purchased it for my my buddy's b-day. We were both dazzled with the quality of theproduct. The purchased product actually came rapidly and I was quite contented. way outstripped my predictions. I would beyond any doubt recommend this item. approve it so much I am already planning to buy more.