Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trade direct eco store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tradedirectecostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything arrived in 40 days at CDMX, everything is divine and good quality, I recommend.
The diaper is great, elastic not shake legs baby, one of my favorite brands
This excellent this diaper, the fabric is very good quality
Товар соответсвует описанию, очень мягкая ткань внутри, и ерасивый принт снаружи, удобно что регулируется розмер.
Fine goods. Corresponds to the description all well well zdelano. There's no smell. The color is juicy.
It took 20 days for the shipping. Outside is water proof. Inside is easy to dry, no leak when squeezed, adjustable size. Smaller on the waist and larger on the legs compared to the US brand I have. I think it’s reasonable price.
She looks good. To see after the birth of a baby.
Diapers are awesome! Not yet tried, but already in anticipation. The only thing that I added only one liner to the order, it will be necessary to order a couple more. Sent from Latvia. The price for shipment put less real, thank you. And thank you again to the store.
Son muy bonitos, los colores son intensos exactamente igual que en las imágenes. Tenemos pañales de Alva baby y se ven iguales. Empezaremos a utilizarlos para comparar. El vendedor los envío rápido, pero la paquetería tardó dos meses.
Order placed on January 13 and arrived on February 9, in less than a month. The quality looks really great and the supplier was su per nice and very fast. Highly recommended! @@@
Lools very good. Too big for my 8kg baby boy. The NB fots percectly. In the Pictures other L&B diapers. In the first Picture L&B OS, L&B NB, Katal NB
Beautiful baby as pictured, well packed, super quickly. Arrived before the date.
Leak a little. Maybe we do not dress as it should. Although it is difficult to make a mistake.
Product with excellent workmanship and very beautiful pattern.
Beautiful baby prints colorful, but babies thick thighs I advise not, this model.
We haven't used it, but they don't ask the alva baby for anything.
The diaper look good, although it arrived a little bit after expected
Good diapers, the gasket is dense. I did not expect that it would be so big. Before Yekaterinburg, the parcel was about 3 weeks
The diaper is good, does not leak, a bright clear pattern. It's strange that it does not fit inserts 4-layer bamboo of the same company. Inside, folds are formed in the narrowest place of the diaper. However, the 3-layer microfiber liner, as well as 5 layer harmonica are placed well. If you put the liner on top, and not inside, then the problem is solved.
Comfortable, beautiful diapers. Good buttons, gaps between the leg and the hem are not formed, keep well. Baby 3 months, weight 6200G. Went to Hmao for 3 weeks, tracked.