Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trade direct eco store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tradedirectecostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came in a very fast way, less than 2 weeks in Krasnodar.
The quality of the shopper is good, the picture is cool, the most shopper too, it came literally for 1,5-2 weeks (to Ukraine) I advise :) (the store
Very cool shopper, I did not regret that I took it. Came in exactly two weeks. The pattern is Kaif, the fabric is pleasant. The shopper itself is quite roomy. There is a pocket and a pocket with a zipper, they are deep and there is a lot of everything. There is a lock in the form of a button on the magnet. I liked everything madly, I'm very pleased. I did not communicate with the store. (if you wear an oversize top, then it will be a little uncomfortable TK pens at the shopper a little short) P.S. Sorry for the trash inside; (
Super shopper!!! Very convenient!!
really nice quality for the price and print is super cute, highly recommend!
People if you need shopper just order this one. Jast seriosley he is incomparable
Super! Pts pleasant, high-quality fabric and printing (not a sticker, but straight into the fiber), on the shoulder sits perfectly
Delicious shopper, I recommend to everyone, has two internal pockets, one with a zipper and one without, shopper is roomy and delivery is fast enough :) The only negative is that that the fabric
I expected it to be a little more. And so norms. INST: listik_mangoooooo
Shopper of good quality, dense material, by the type of burlap, not long handles, inside a pocket with a zipper, a button-fastener. The picture is not a sticker, I think, when washing will not be erased. No smell. The goods came quickly. My daughter is happy. Recommend.
A wonderful shopper, the order reached in 5 weeks. From above it closes on the magnetic button, inside there are two pockets, one on the lock. The fabric is dense enough.
The quality is cool, the threads do not stick out, the material is dense, and the picture is not a sticker. Lock on the magnet, milk color, came in less than a month
Very nice!! It’s really sturdy and firm and the colors are wonderful. The material is high quality. The store owner shipped the product quick and it arrived also very fast. Really recommend :)
Шоппер действительно хороший! Ничего не торчит, дошёл до меня быстро, продавец отправил заказ за 2-3 дня. Внутри есть кнопочка, а также карман на замке. Очень удобный, красивый и практичный! Рекомендую
шопер пришёл быстро, вместе с другим заказом. качественный, явно меньше чем на фото, но ноут влез, а это уже успех. запаха не было, но в некоторых местах была грязь, поэтому пришлось постирать. рисунок качественный, после стирки ничего с ним не случилось. в целом – очень довольна покупкой, рекамендую~
The shopper is very cool. Came to Krasnodar in 2 weeks. The quality is very good, the shopper does not smell, inside 2 pockets 1 usual 2 on the buckle, the shopper himself closes on the button. I'm happy with this purchase)))
Shopper came about a month before the Arkhangelsk region. Threads do not stick out anywhere, the picture is clear, everything is high quality. Order pts satisfied! I advise everyone :)
The print is very cool! It feels like he's really drawn.
The order was made on 2.11.2020 and came already on 19.11.2020. The bag is excellent, everything is very well stitched, do not stick out the thread, the fabric is white, the picture is not a sticker!!! She is roomy, if you want to take to school, then I will immediately say-the textbook of English fits completely, even remains a place to not close with the help of a magnetic button (the first photo, inside the textbook and the handbag itself is closed). The button is not attached very reliably, but so far this problem has not caused. Inside there are two pockets. 2 large enough, the length of the passport fits, the second one with a zipper (second photo). Thank you very much to the store!!!! <3