Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trade direct eco store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tradedirectecostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with the purchase. It's exactly as described. It's my first wig and I don't understand any wigs, but so I got no words. It came before expected time, with two gift goras. Thank you very much. I recommend 100%!
OMG this hair it's amazing it's really soft feel like human hair I'm 100% happy with my new wig will buy more color soon the shipping was fast I recommend the store
That’s my second time ordering and I will order 3 more very et nice light is not heavy
The wig looks very natural if I wear it out no one will even notice that it’s not human hair. It’s very very nice to the extent that I do not have any negative comments regarding the hair. Thanks to the store.
Ese pelo es lo más lo amo. es más Natural que sintético.
The store held the goods for a week, although the amount is not small: 2340 rubles!) as soon as I wrote to him, he immediately was sent, it's nice that at that at On quality: less curly than black, but under it it is well visible black scarf, on which hair is held, because they are lighter, and the cap is black. Black wig does not have such a problem. I really like that it has a mesh on the front, because of this, if you do not look at the emphasis, you will never understand that it is a wig. I cut my hair, slightly straightened it up, but it did not work out completely, or the iron is not very, or the hair is such. Delivered in Pyaterochka, very convenient.
I'm super excited for this wig, it's so full and long. perfect for the price. it looks real. thank you store. shipping was fast too. I recommend
The wig took 2 months to get to me, and during this time the stores communication was so useless and little to none at all, tracking the item was not accurate and after a while I just didn’t know where or when the wig was coming. But it’s here and the wig is lovely despite the troubles getting here. It’s really soft and isn’t stiff, can withstand high heat and is extremely long. It’s exactly like the photo. The closure is abit too long across and it has the tracks sown down on it so it can’t be cut so it’s extremely uncomfortable around the ear but I can probably find some way to be able to cut it off without ruining the wig. The wig has clips in it and came with a cap . I have managed to do abit of plucking to the parting so it can be clear. Love the the hair
Delivery very fast, and the lace is very natural is very big! Loved
The wig is accurate to the store's photographs, plus the product given at the price is considerable, I liked it very much (it is long, the desired color arrived and before the time specified). This product comes the wig + plus a skin color hair net (quite useful by the way), the wig has two black front ganchitos, just like a front Mallite to cut. Rather, it requires care, because sometimes a few little kids fall out (keep it in mind, but at the price I paid, it's fine I think). I recommend ^, ah and a tip, whenever a wig is ordered, includes a hair head for wigs or wigs holder (I don't remember the name well) so that the wig (worth redundancy) is not much abused in the bag (Since hair can be tangled or dropped if it is prone to falling. I would have liked to know at first (even if it is obvious). And to clarify, the last picture I share is me without the product. I'll order again in a prox. Time
Do not hesitate. It is so soft and can handle heat well.
Huge quality at the top we would say real hair the wig is not shiny and well designed. The line is well drawn. Arrived quickly, go to my butt for 1m68
The hair is beautiful just as describe very fast delivery, thanks store for the gift, recommended, worth the price
Very cool wig, really cool, hair like real, does not shine like synthetics, the hair tone is warm, not cold blond, the hair is lower than the ass (my height is 170), the hair is soft, the wig on the circumference of the head to me butt, on the verge-a little press. Wig on the grid, parting as native, light. No smell. A little confused, but not critical. Put as a gift false eyelashes, very nice. Definitely I will order here more, I recommend the store and the store!
Very nice hair and I got here fast. The salesman is great.
Instagram @ sojhora.h. Amazing the quality of the wig. Looks natural 100%, pretty long, lots of hair volume. I recommend everyone buy it, I'll buy more. I received the product in 2 weeks to Spain!
But just WAOUW, gorgeous wig of exceptional quality the hair are soft smell good, nothing to say the delivery was fast with a follow-up at every step of delivery, I will recommend without fear really bravo and thank you to the store for his communication sending followed and the small goodies it makes me really happy thank you❤️❤️❤️❤️
Chic wig, everyone is delighted and looks very natural! Confused medium, climbing medium. No cheap gloss! In the summer there will be many images with him, now sometimes I show him in Instagram. More photos and videos in my profile • • • • • • • • • Instagram: @ anzhelicka. Velikaya • • • • • • • • •. I advise both the goods and the store, I will order later! As a gift there was a cap under the wig, thank you!
It came packed very well and good quality, I loved it, thank you and I recommend it highly.
It's super pretty long that yes, but pretty, I'll cut it a little, worth 5⭐.