Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of trade direct eco store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tradedirectecostore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все супер!!!
loved the extensions and the surprise gift.
Good, but not yet get with them, not enough skill =
Excellent kanecolon, as a gift clips, rubber bands and jewelry for braids Thank you very much store❤& Middot;
Arrived very fast. same As the picture. i love the extension
This is the first time I order on aliexpress and I'm not disappointed. The color is beautiful, the strands are soft I love, that's exactly what I wanted! And thank you for the little gifts
arrived in a month, intact and as described
thank you so much to the store for great communication and the presents. the hair are wonderful, extremly long. i only started to work on them.highly recommend
Arrived faster than expected thank you to the store really hat I recommend this store. And thank you for the gift my daughter would be happy
Awesome, no smell and got delivered in a timely manner.
the hair is beautiful ❤️
It's ideal. When I opened it I couldn't believe they were that long. I have to say that I did not look at any comments before I bought it, so I thought they would be of poor quality or would not serve me, but it was a mere mistake, they I used them to make me the boxers and I love it, I'll buy more definitely and different color
It's the brand I was looking for I like very much and it's good quality and the fast shipping in a couple of weeks to Spain gift two rubber rings
Delivery was on time. I mixed 3 colors to get this honey blonde.
I love it i will get more! Delivery was around 6days to Russia Wow so fast
SUPER HAPPY I recommend 100x100
The coolest. The material I met, I recommend to everyone
The kanekalon is very good is long and the color corresponds with the picture the only paste that would put that could bring more quantity but for the price this luxury will buy again safe. The store put gifts
This color is slightly brighter than the color of "Cherry Wine", the quality of the material is excellent. Working with him was easy, not confusing. Mixed it with 33 and 4 colors, and it turned out beauty! At the most quite long hair, woven kanecolon herself. Recommend!
The product is darker then I expected ( my bad). It took more then a month to arrive but mostly due to Slovenian customs procedures.